Privacy Policy

At Meltra Bakehouse, we are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Information We Collect

When you place an order or contact us, we may collect:

• Your name, phone number, and email address
• Your delivery address
• Order details and preferences
• Payment transaction references (we do not store your card details)

2. How We Use Your Information

We use your information solely to:

• Process and fulfil your orders
• Contact you about your order status or delivery
• Respond to your queries and provide customer support
• Improve our products and services
• Comply with legal obligations

3. Payment Processing

All payments are processed securely through Razorpay. We do not store any card or bank account details on our servers. Razorpay's handling of your payment data is governed by their own Privacy Policy.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your delivery address and contact details with our delivery partners solely for the purpose of delivering your order.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Order records are retained for up to 3 years for accounting purposes.

6. Cookies

Our website may use cookies to improve your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Opt out of any marketing communications

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@meltra.in or call us at +91 83695 09317.