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Terms & Conditions

Last updated: 10 June 2026

Please read these Terms and Conditions carefully before placing an order with Meltra Bakehouse. By using our website or placing an order, you agree to be bound by these terms.

1. About Us

Meltra Bakehouse is a home-based artisanal bakery operated by Nisha Arora, based in Andheri West, Mumbai. We specialise in small-batch, made-to-order desserts.

2. Products

All products are made fresh to order using premium ingredients. Product images on the website are representative; the final product may vary slightly in appearance. We reserve the right to substitute an ingredient of equivalent quality if an item becomes unavailable, and will notify you in such cases.

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of all applicable taxes.

3. Orders

By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order. You will receive an order confirmation via WhatsApp or email once your order is accepted.

Orders must be placed before 8:00 PM for next-day delivery. Orders placed after 8:00 PM will be delivered on the day after next.

4. Payment

Payment is required in full at the time of placing your order. We accept all major credit/debit cards, UPI, and net banking via Razorpay. We do not accept cash on delivery.

5. Delivery

We currently deliver within Mumbai. Delivery charges, if applicable, will be displayed at checkout. Delivery times are estimates and may be affected by traffic, weather, or other unforeseen circumstances. Please refer to our Shipping Policy for full details.

6. Cancellation & Refunds

Since all products are made fresh to order, cancellation and refund conditions apply. Please refer to our Refund & Cancellation Policy for full details.

7. Allergen Notice

Our products are made in a kitchen that handles nuts, dairy, eggs, gluten, and other common allergens. We cannot guarantee that any product is free from allergens. Please contact us before ordering if you have specific dietary requirements or severe allergies.

8. Intellectual Property

All content on this website, including images, text, and branding, is the property of Meltra Bakehouse and may not be reproduced without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Meltra Bakehouse shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the value of the order in question.

10. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

11. Contact Us

For any questions about these Terms, please contact us at hello@meltra.in or call +91 83695 09317.